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Westfalia Mail Order Consumer Advice Information

The websites listed below provide invaluable advice and information for UK consumers. In particular, many of these sites are useful in the event that you experience problems with mail-order companies and the like.

  Consumer Links
*  Advertising Standards AuthorityThe ASA makes sure that all advertising, wherever it appears, meets the high standards laid down in the advertising codes. The ASA website tells you all about the rules for advertising, allows you to complain online, and explains how the ASA is working to keep UK advertising standards as high as possible.
*  Advice Guide - Consumer AffairsAdviceguide is operated by the Citizens Advice Bureau (separate website to the main CAB site), and is a service which provides independent advice on your rights as a consumer.
*  CallcreditCallcredit is a state of the art UK consumer credit reference agency with an extensive range of innovative information services for individual consumers.
*  Card WatchCard Watch raises awareness about all types of plastic card fraud in the UK, and provides information to prevent fraudulent use of credit cards, debit cards, cheque guarantee cards and charge cards.
*  Citizens AdviceThe Citizens Advice service helps people resolve their legal, financial and other problems by providing free, independent and confidential advice, and by influencing policymakers.
*  Consumer DirectConsumer Direct is a government operated website, providing help and advice for consumers in Great Britain.
*  Direct Marketing Association, TheThe Direct Marketing Association UK is Europe's largest trade association in the marketing and communications sector. The DMA is dedicated to the protection and development of the UK direct marketing industry.
*  Direct Selling Association, TheThe DSA's role is to promote Direct Selling and uphold the highest standards of good practice by its Member Companies through its Codes of Practice.
* is a joint effort, by thirteen countries, to gather and share cross-border e-commerce complaints, working to enhance consumer protection and consumer confidence in e-commerce.
*  EquifaxEquifax is a credit reference agency committed to providing you with access to the information that lenders will see when you apply for credit - instantly and securely.
*  European Research into Consumer AffairsEuropean Research into Consumer Affairs' mission is to improve life for Europe's consumers, especially the vulnerable. It does so through research leading to action and through consumer education.
*  ExperianExperian, like Equifax, provides consumer credit reports. You will also find lots of other useful consumer information on the Experian website too.
*  Financial Ombudsman ServiceThe Financial Ombudsman Service is an independent service for resolving disputes between consumers and financial firms.
*  Frequently Asked Questions From ConsumersThe DMA Consumer Assistance site. This site provides you with information and tips about shopping and your rights as a consumer and takes a proactive stance in response to consumer problems.
*  MOPS (Mail Order Protection Scheme)MOPS is now known as SHOPS (see entry for SHOPS, below).
*  National Consumer Council, TheThe NCC is an independant body which was set up by the UK government to safeguard the interests of consumers and to ensure that these interests are represented to and are taken account of by decision makers.
*  National Consumer Federation (NCF)The National Consumer Federation is the amalgamation of Consumer Congress and the National Federation of Consumer Groups. It encourages and co-ordinates the work of local consumer groups, individual consumers and those having an interest in consumer affairs through other organisations.
*  National DebtlineNational Debtline provides UK residents with free confidential and independent advice on how to deal with debt problems.
*  Office of Fair TradingFind information about your rights as a consumer on topics from buying a used car to shopping online.
*  Press Complaints Commission (PCC)The Press Complaints Commission is an independent UK body which deals with complaints from members of the public about the editorial content of newspapers and magazines.
*  Product Safety RecallsThis webpage, maintained by Trading Standards Central, provides a list of recent UK product recalls and safety notices.
*  Rip-Off Tip-OffThis site is designed to let you tell "Rip-Off Tip-Off" about traders who you think are "ripping off" the UK public. (developed by Trading Standards and the DTI).
*  SHOPS (Safe Home Ordering Protection Scheme)SHOPS, the Safe Home Ordering Protection Scheme is the replacement for MOPS, the Mail Order Protection Scheme, and protects the consumer when buying directly from advertisements and catalogues inserted in the National Newspapers.
*  Telephone Preference Service, TheThe Telephone Preference Service (TPS) helps you to make sure your telephone number is no longer available to organisations, including charities and voluntary organisations who may telephone you with offers and information you do not wish to receive.
*  Trading Standards CentralTrading Standards Central is a one-stop-shop for consumer protection information in the UK, and is supported and maintained by TSI, the Trading Standards Institute.
*  TrustUKTrustUK is a non-profit organisation designed to enable consumers to buy online with confidence.
*  WatchdogYou'll find all kinds of useful information at the Watchdog website (operated by the BBC), including consumer guides to buying and renting property, cars, employment law, goods and services, and much more.
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  • We hope you'll find the sites below useful. However, no relationship exists between this site and any of the organisations listed, and no endorsement of this site should be inferred.
Direct Selling Association     Mail Order Protection Scheme     Trading Standards Central     Mailing Preference Service     Direct Marketing Association    

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